Service Level Agreement Australia

ClickSend is firmly committed to providing you with the best service – that`s why we can offer you a simple and solid 100% uptime warranty! AlS should have two components: services and management. Management elements should include definitions of standards and methods of measurement, reporting processes, content and frequency, a dispute resolution procedure, a compensation clause to protect the client from third-party disputes arising from breaches of service (which should already be included in the contract) and a mechanism to update the agreement if necessary. Service level agreements can have a variety of applications. They can be used for relatively small service arrangements up to large services. The commitment of services between an internet service provider and a customer is an example of a small type of service that can be used by such an agreement. This type of agreement would detail the criteria and specifications of the Internet service to be provided, how it should be provided, the agreed quality and level of service, and any usage or use policies that the customer must follow. Although we monitor our system 24 hours a day, we begin to assess credit from the moment you contact us to report the problem. You must also register a claim during the calendar month immediately after the period during which the commitment failed. This ALS on the service is provided either by an account balance or by a refund depending on the length of downtime that the customer knows, up to a maximum of 125 USD or equivalent. Any meaningful contract without associated ALS (verified by legal advisors) is open to deliberate or involuntary interpretations. AlS protects both parties in the agreement.

As a general rule, a service level contract will have a number of mutually agreed terms, such as the level and extent of the service to be provided, guarantees, responsibilities of both parties and guarantees. In addition to defining the services to be provided, the contract should also document how services should be controlled, including how data is collected and reported, how often it is verified, and who is involved in the audit. An ALS should clearly state the services to be provided, the responsibilities of each party, the penalties for violations and the terms and conditions of the agreement. Its main objective is to avoid misinterpretation and lay the foundations for productive cooperation. ClickSend offers customers access to technical support 24/7. In certain circumstances (for example. B rush hour), the customer may be asked to leave a message via a voicemail system. If a message is left on ClickSend`s phone call service, a technical assistance officer returns the call priority. If a message is left on ClickSend`s email or phone call service, a technical assistance officer takes action (if necessary) and returns the call. ClickSend strives to provide a personal response to all phone requests, but customers can be contacted by email.